Information for guests

Arrival / Check-in

You can check in from 15:00. If you arrive later, please let us let us know in advance.

Check-out / Check-out

Check-out is until 11:00. We can store your luggage in between if desired. Please tell us if you have noticed any damage or any special incidents.

Excursion tips

The Hunsrück is located between the Rhine, Moselle, Nahe and Saar and is a forest-rich low mountain region in Rhineland-Palatinate, which with its varied hiking trails, deep forests and clear streams is a paradise for nature lovers and those seeking relaxation. The region is also rich in history, e.g. B. with the Celtic Ringwall near Otzenhausen, which was once an important Celtic fortification.

The Hunsrück-Hochwald National Park covers about 10,000 hectares in the high altitudes of the Hunsrück and covers areas in Rhineland-Palatinate and the Saarland. It is considered a “hotspot region for biodiversity” with old-wood beech forests, moors, rare animal species such as the wild cat and the black stork as well as diverse plant species. The park pursues the motto “let nature be nature” and is divided into zones in which nature is allowed to develop largely undisturbed in order to create a jungle of tomorrow.

On our homepage there is a map with many interesting excursion and experience tips:
https://schwollbachhof.de/erholung-erlebnis/

There you will find clues for

  • Hikes
  • Cycling tours
  • City tours e.g. in Idar-Oberstein, Bernkastel-Kues, Trier
  • Discovery of gemstone and mineral worlds in Idar-Oberstein
  • historical places and buildings from Celtic / Roman times and medieval
  • Excursions in the footsteps of the famous director Edgar-Reitz
  • Swimming pools, playgrounds
  • Museums and Exhibitions

We can only recommend browsing this map and get inspired.

Of course, our staff will give you personal excursion tips.
On request we can also organize guides for your tours.

Baby bed

Your youngest family member is also welcome!

For a pleasant stay we will gladly provide you with a baby cot.

In some room categories, the space for a baby cot is unfortunately too scarce. We therefore recommend to book at least one standard room or larger if you are travelling with baby.

Bach & meadow at the house

Directly at the Schwollbachhof, Wiese and Bach invite you to play, relax and experience nature. Please only let children play under supervision on the water.

Accessibility

Everyone is welcome at the Schwollbachhof – no matter how mobile you are. That’s why we designed our hotel so that all guests, whether with a wheelchair, walking aid or assistance dog, can feel comfortable with us. For us, accessibility is not only a technical necessity, but a central component of our hospitality. You can find more details here.

Bed linen

Changes weekly. For longer stays or on request also more often.

Damage

See Cleanliness

Payment

Payment will be made as indicated in your booking confirmation (bar, EC/credit card, Apple Pay, Google Pay or advance transfer). If you have any questions about the invoice, please contact the reception.

Fire safety

Please familiarize yourself with the escape routes and the locations of the fire extinguishers. Open fire and candles in the rooms are not allowed for safety reasons.

Data protection

Your personal data will only be used to process your stay and will not be passed on to third parties, unless there is a legal obligation.

Doctor / Emergency Service

See Health

Shopping facilities

Schwollen:

  • Bakery Hofmann, Hauptstraße 38, 55767 Schwollen: Mon + Tue, Thu – Sat: 6.30 – 12:30, Ideal for: bread, rolls, cakes, small snacks
  • EMMA : Automatenkiosk next to the municipal hall with products for daily needs
  • Hochwald 24h Shop (Automatenkiosk), Am Sauerbrunnen 23, 55767 Schwollen, Drinks & Snacks.
  • Ice cream machine of the ice cream workshop Birkenfeld, next to the municipal hall at the EMMA.

In the surrounding area

  • Bornwiesenhof Käsehütte, Hußweilerstraße 38, 55767 Wilzenberg-Hußweiler, daily 7 a.m. to 9 p.m., self-service on a trust basis, cash payment (no change) or PayPal. Cheese and dairy products from the Bornwieser milk trade
  • Department store Pees GmbH, Im Brühl 1, 55767 Niederbrombach, Department store (basic supplies, household goods, partly food)
  • Butcher Georg, Hauptstraße 40, 55767 Niederbrombach, butcher’s shop
  • Organic grain shop, Erbeskopfstraße 1a, 54411 Deuselbach
  • Birkenfelder Biomarkt, Am Talweiher 11, Birkenfeld

Supermarkets

  • WASGAU Fresh Market Birkenfeld Wasserschieder Str. 42, 55765 Birch Field
  • Lidl Wasserschieder Str. 44, 55765 Birch field
  • EDEKA Decker Brückener Str. 4, 55765 Birch field
  • Netto Marken‐Discount Brückener Str. 2–4, 55765 Birch field
  • ALDI Süd Maiwiese 26, 55765 Birkenfeld
  • PENNY Maiwiese 23, 55765 Birch Field
  • REWE:XL Hundertmark, Vollmersbachstraße 63, Idar-Oberstein
  • GLOBUS Idar‐Oberstein, Between Water 13, Idar-Oberstein
  • Mix Markt, Tiefensteiner Str. 197, Idar-Oberstein
  • Lidl, Otto‐Decker‐Str. 5–11, Idar-Oberstein
  • Netto Marken‐Discount, Schönlautenbach 1, Idar-Oberstein

Energy efficiency

Our house is a KfW-55 house and meets the highest standards for energy efficiency. Please help to save energy – e.g. by closed windows and economical use of hot water.

Feedback & Quality

Your feedback is important to us. Please use the feedback form or contact us directly. You can give us feedback on cleanliness here.

Fire / Emergency

In the event of a fire, keep calm, leave the building on the marked escape route and follow the instructions of the staff. Never use the elevator.

Breakfast

Is served daily from 7:00 to 11:00 on week days and 8:00 to 11:00 on weekends in the guest room. You can find more information about breakfast here.

Garden

The in-house garden is available to all guests. Sun loungers and barbecue facilities are available.

Gastronomy

Landgasthaus Böß in Schwollen

Partner operation of the National Park
Hauptstraße 14, 55767 Schwollen, 06787 8177
High-quality regional cuisine, “SooNahe – Real pleasure” partner, popular Sunday brunch
mostly catering offers and not open daily
Ideal for: family dinners, regional specialities, cosy evenings.
https://landgasthaus-boess.de

Kleien Dorfwirtschaft Leisel

Quaint, small inn in the town centre
Regional, simple, good cuisine – often classics such as schnitzel, roast, home cooking
Popular with locals – that’s always a good sign
Cozy atmosphere, ideal for a beer or a relaxed meal
Price fair, without frills
https://www.kleinedorfwirtschaft.de/

Rothenburghütte in Hattgenstein

Kiefernweg, 55767 Hattgenstein, 01523 1633850
Rustic, uncomplicated, popular with hikers
Perfect after a visit to the “Hattgenstein Tower” or a round in the forest

Restaurant Steuer

Partner operation of the National Park
Hauptstrasse 10, 55758 Allenbach
Kitchen: upscale, creative, regional
https://hotel-steuer.de/

Forellenfarm Trauntal

Partner operation of the National Park
In the spring meadows, 54422 Börfink Einschiederhof
fresh trout from our own breeding
https://forellenhof-trauntal.de/

Restaurant Kirschweiler Brücke

Kirschweiler Brücke 2, 55743 Kirschweiler
Known for its excellent roast skewer
Cuisines: Regional, Seasonal, Modernly interpreted
https://www.kirschweilerbruecke.de/

Landgasthof Alt-Birkenfeld in Birkenfeld

Wasserschieder Str. 16, 55765 Birkenfeld, 06782 2413
Traditional cuisine, solid portions, cosy ambience.

Pizza

  • Pizzeria Calabria, Am Bahnhof 2, 55765 Birkenfeld
  • Pizzeria Costa Smeralda, Hauptstr. 484 Idar-Oberstein

Döner

  • Bistro Antalya – Birkenfeld
  • City Kebap House – Birkenfeld
  • Efes Döner – Idar-Oberstein
  • Istanbul Kebap House – Idar-Oberstein
  • Orient Grill – Idar-Oberstein

Café Heimat in Morbach

Partner operation of the National Park
It is one of the most famous cafés in the Hunsrück, not only because of its ambience, but also because of its connection to Edgar Reitz and the famous Heimat film series.
Homemade cakes & cakes; very good coffee, often praised for aroma and quality
Small museum / exhibition on the home film series on the upper floor
The café is cozy, quiet and looks almost like a small living room.
https://www.cafe-heimat-morbach.de

Ice cream shop Venezia Birkenfeld

Achtstraße 13, 55765 Birkenfeld
Classic Italian ice cream parlor

Health

1. Practices in Birkenfeld

  • Community Practice Schneider & Vogt
    Hauptstraße     15, 55765 Birkenfeld Phone : 06782 98 331‐0
    http://www.gemeinschaftspraxis-bir.de/
  • Family practice Manuela Thomé Friedrich‐August‐Straße 11, 55765 Birkenfeld http://www.hausarztpraxis-thome.de/
  • Dres. Dringelstein & Hoebbel Am Bahnhof 2, 55765 Birkenfeld https://dringelstein-simone-dringelstein-joerg-hoebbel-mathias.weblocator.de/
  • Dr. med. Alexander Emile Berouti Königsgasse 10, 55765 Birkenfeld http://www.casa-berouti.de
  • Community practice Wulff & Wulff (General medicine)
    https://www.wulff-und-wulff.de/
  • General practitioner Dr. med. Christoph Deynet & Dr. med. Christine Deynet
    Schneewiesenstraße 15, 55765 Birkenfeld
    https://deynet-christoph-deynet-christine-allgemeinmedizin.weblocator.de/
  • Gynaecologist Olga Rein
    Schneewiesenstraße 14, 55765 Birkenfeld
  • Community practice Dres. Steegmayer (General Medicine / Internal Medicine)

2. more practices in Idar-Oberstein

  • Community Practice Drs. Count
    Friedrich‐Ebert‐Ring 32, 55743 Idar‐Oberstein
    https://www.drs-graf.de
  • Mario Hantke (doctor)
    At Breitheck 49, 55743 Idar‐Oberstein
  • General practice Dr. med. Simone Ostgen
    Hauptstraße 385, 55743 Idar‐Oberstein http://www.praxisostgen.de
  • Dr. med. Alexander Daunhauer
    Bahnhofstraße 11, 55743 Idar‐Oberstein
  • Dr. med. Matthias Meigen
    Hauptstraße 355, 55743 Idar‐Oberstein http://www.pg-meigen-petry.de
  • Dr. med. Joachim Schlener & Tareq Ateeq
    Hauptstraße 110, 55743 Idar‐Oberstein : Internal Medicine / Cardiology
  • Practice in the Market – Dr. Hautmann‐Strack / Rivera Sosa / Ramos Veana
    Hauptstraße 80, 55743 Idar‐Oberstein http://www.praxis-am-markt.io
  • Dr. med. Michael Wilke
    Mainzer Straße 212, 55743 Idar‐Oberstein http://www.arztpraxis-wilke.de/Dr_Wilke_Kontakt.html

3. Dentists

  • Dental office Dr. Birgit Kroonder‐Urban Friedrich‐August‐Straße 16, 55765 Birkenfeld http://www.drkroonder.de
  • Meier Dental Center
    Bahnhofstraße 5, 55765 Birkenfeld http://www.zahnzentrum-meier.de
  • Dental practice Elena Baun Maiwiese 7, 55765 Birkenfeld
  • Dental practice Mirjam Litz‐Braun Hauptstraße 7, 55765 Birkenfeld
  • Dental office Dr. Denise Mix‐Schmitt Hauptstraße 110, 55743 Idar‐Oberstein https://www.zahnarztpraxis-mix-schmitt.de/
  • Practice Sebastian Schuster Tiefensteiner Str. 322, 55743 Idar‐Oberstein https://www.zahnarztschuster.de/
  • Community Practice A. Bernhardt & Dr. M. Cerman Am Breitenweg 9, 55743 Idar‐Oberstein
    https://a-bernhardt-dr-m-cerman-gemeinschaftspraxis-fuer-zahnaerzte.weblocator.de/
  • Dentists at the Schleiferplatz – Dr. Drautzburg MSc. & Dr. Eschig MSc.Hauptstraße 79, 55743 Idar‐Oberstein
    http://www.zas-io.de/

4. Hospitals

  • DRK‐Elisabeth‐Krankenhaus Birkenfeld Walter‐Bleicker‐Platz, 55765 Birkenfeld https://www.e-s-b.org/krankenhaus/
  • Klinikum Idar‐Oberstein GmbH Dr.-Ottmar‐Kohler‐Straße 2, 55743 Idar‐Oberstein https://www.shg-kliniken.de/idar-oberstein/
  • Marienhaus Campus Hermeskeil – St. Josef Hospital Koblenzer Str. 23, 54411 Hermeskeil https://www.marienhaus-campus-hermeskeil.de/
  • Westpfalz ‐Klinikum Kusel In Hallway 1, 66869 Kusel
    http://www.westpfalz-klinikum.de/
  • Diakonie Hospital Kirn Jahnstraße 11, 55606 Kirn
    https://www.diakoniekliniken.de/kirn
  • Cusanus Cusanus Hospital Bernkastel‐Kues Karl‐Binz‐Weg 12, 54470 Bernkastel‐Kues https://www.verbund-krankenhaus.de/welcome
  • Marienhaus Klinikum St. Wendel‐Ottweiler (location St. Wendel)Am Hirschberg 1a, 66606 St. Wendel https://www.marienhaus-st-wendel-ottweiler.de/

5. Veterinarian

Pets

Dogs are welcome in the dog-friendly rooms. In the house and on the premises (also in the forest) there is a duty of linen. More information and rules of conduct for dog owners can be found here.

House rules

The house rules are part of the booking and can be viewed in this guest folder under “house rules”. With regard to all guests, we ask for compliance.

Heating / Ventilation

The underfloor heating works energy-efficiently and reacts more slowly than classic radiators. Please do not adjust the temperature. If you change anything, keep in mind that a change is not noticeable until after about 24 hours.

The Schwollbachhof is a low-energy house (according to the standard KfW 55). The focus is first of all on the good insulation of the entire house. Both the facades and roof surfaces have been re-insulated with a thick layer of insulation. All windows were replaced and replaced with triple-glazed thermal protection windows. The heating of the house is completely provided by underfloor heating. For hot water supply, the water preheated by the heat pump is heated to the use temperature required for washing and showering. All rooms have ventilation systems in which the waste heat is used to heat incoming air again. The main source of heat is our air heat pump. As a power source, we use self-generated solar power from our photovoltaic system on the roof. In addition, the tiled stove on the ground floor provides a cozy room temperature. Since it has a water supply, a large part of its heat is led to the buffer vessels and thus supports the entire building heating.

This overall concept means for you as guests:

  • the stay at the Schwollbachhof is sustainable and climate-friendly
  • throughout the house there is a pleasant warmth from the underfloor heating

However, there are also specific characteristics of such a heating system, which may be new and unusual for one or the other of you:

  • The heating is sluggish, i.e. when it is warm in the room, it also cools down very slowly. Conversely, it takes a few hours until a cooled room is really warm again. The fast heating up is not possible
    >> please do not turn the heater completely down.
  • Because of the good thermal insulation, it is always necessary to ventilate well to avoid mold growth. Therefore, ventilation units are located in all rooms. Warm air is filtered out in the bathroom in a humidity-controlled manner. In a heat exchanger, incoming air is thus heated again.
    >> the opening of the windows for ventilation can be dispensed with; the ventilation can never be completely switched off. (Since they are extremely quiet devices, there is usually nothing to hear about it because of the diverse background noise.)
  • The room and bathroom have separate thermostat controls for the underfloor heating.
    >> If you can only sleep with the window open, we ask you to shut down the heating in the room and close the bathroom door.

Wood

Wood is a true all-rounder for us as

  • Raw material for home and furniture construction
  • Climate protectors by storing CO 2
  • Heat dispenser through cosy living climate and its fragrance
  • Storytellers through style and traces from earlier times

That’s why we used as much wood as possible:

  • Oak parquet floors
  • Furniture construction (mainly spruce three-layer plate)
  • special pieces of furniture (benches and lampers on beds made of own cherry tree)
  • window
  • Balcony construction (made of own Douglas fir)
  • House cladding (made of own Douglas fir)
  • Historical furniture

We have dispensed with chemical treatment. The surfaces are predominantly oiled and lightened a bit with white pigments. Wood is a natural raw material. He shows his individuality through astholes and sometimes cracks. When in humidity, it swells. Hard and sharp objects cause injury.

Now we have the great request to you as our guests to deal with it with care. Please avoid that

  • the floors, table tops and benches get wet – if you do, please wipe dry immediately
  • with hard or sharp objects to wound the material.

We and all subsequent guests will thank you.

When using wood, we were able to access family-owned forest. A good coincidence that a Douglas fir forest located just a few hundred meters from the house had to be scoured urgently. This gives the remaining trees more space and light. The felled trunks could be used well for the new balcony construction. For this purpose, they were peeled on site and installed by Herber. The remaining scouring wood was cut into boards in the sawmill. After a short drying time, they could be applied over the new thermal insulation as facade cladding. Thus, logs and boards made of their own Douglas fir wood characterize the new face of the Schwollbachhof. For all woods (including the windows) we have dispensed with all chemical wood protection. We accept that through sun and other weather influences, the wood will change its appearance in the natural process.

Internet

The Wi-Fi is available for free. You can find the network name and password on the card in the room.

Wi-Fi rules of use for hotel guests

General

  • By using the Wi-Fi, guests accept these terms of use.
  • Access is intended exclusively for hotel guests and authorized persons.
  • The access data may not be passed on to third parties.

Security & Privacy

  • The network is publicly accessible; complete data security cannot be guaranteed.
  • Guests are themselves responsible for the protection of their devices (e.g. by firewall, virus protection).
  • The hotel is not liable for any damage, data loss or security risks arising from the use.

Permitted Use

  • The Wi-Fi may be used for private, lawful purposes.
  • Streaming, surfing, e-mails and professional communication are generally permitted as long as they do not disproportionately affect network performance.

Prohibited Use

  • Any illegal activities, in particular:
    – Download or distribute copyrighted content without permission
    – Visit or distribute illegal content
    – Hacking, attack on networks or devices
  • Use of Wi-Fi for commercial services without consent
  • The sending of spam, harassment or malicious software is prohibited.

Bandwidth & Fair Use

  • In order to enable all guests to have a stable connection, the bandwidth can be limited or prioritized.
  • Excessive use (e.g. For example, large downloads, long-term streaming in high quality) can be restricted.

Access data

  • The access data will be issued at check-in or available in the room.
  • The hotel may change the access data at any time or block access, e.g. B. in case of abuse.

Liability

  • The hotel assumes no liability for:
    – Failures or disruptions of the WLAN
    – Damage to guests’ equipment
    – Legal violations committed by users
  • The user is liable for all activities that take place via his device.

Lockdown for violations

  • In the event of violations of these rules, access may be blocked without notice.
  • In severe cases, the hotel reserves the right to take legal action.

Youth protection

We ask all guests to observe the statutory youth protection regulations, in particular in the case of alcohol, tobacco and the use of media.

Children

The Schwollbachhof is particularly family-friendly with plenty of space to play in nature. Please make sure to always supervise your children, especially at the creek and in the common areas.

Kiosk

In the basement you will find a small self-service kiosk with drinks and other useful things. Please write down on the ready slips of paper what you took. The billing will be made on your departure.

Kitchen

You can use the fully equipped communal kitchen. Please take consideration and clean used dishes clean again. Label your food in the fridge.

Noise

See Rest periods

Ventilation system

A controlled ventilation of the living room constantly provides fresh air. A slight background noise is normal. Please keep windows closed so as not to compromise energy efficiency.

See also Heating / Ventilation

Medical assistance

See Health

Mobile radio

The Schwollbachhof is located in a sparsely populated rural region, where the mobile phone connection is not always optimal. Reception disturbances can occur, especially in interiors with thick masonry.

If you expect urgent calls:

  • Make sure that your room has the desired reception quality.
  • Uses telephony opportunities via messenger services (e.g. WhatsApp or Signal) because the Wi-Fi is very good throughout the house.

Waste separation / waste

We value sustainable waste separation. Please dispose of residual waste in the bathroom trash can and recycling (paper, carton, plastic, glass, cans) in the grey room trash can. You can dispose of compost in the communal kitchen. Larger quantities or hazardous waste (batteries) please drop off at the reception.

Nature & Environment

We value a resource-saving stay. Please deal sparingly with water, heating and electricity and respect the surrounding nature.

Parking

The Schwollbachhof offers sufficient parking spaces for its guests. These are located:

  • Meadow parking lot: behind the Bauerngarten – access via street “Am Sauerbrunnen”
  • Main street parking lot: below the house along the street
    There are also the two disabled parking spaces and the e-charging station
  • Bach parking lot: parking spaces next to the gravel path that leads from the main road to the Schwollbach

We ask you to observe the following rules:

  • The car park is available exclusively to hotel guests and authorized visitors.
  • By driving on the parking lot, these terms of use are recognised.
  • Parking is only allowed within the marked parking spaces.
  • Fire service access, entrances and exits as well as marked special areas (disabled parking spaces, loading zones) must be kept free at all times.
  • The parking of trailers, motorhomes or oversized vehicles is only permitted in the Bach parking lot and by prior arrangement.
  • The hotel assumes no liability for damage, theft or loss to the vehicle or its contents, except in the case of demonstrably gross negligence of the hotel.
  • Use is at your own risk.
  • Consideration for pedestrians, children playing and other vehicles is mandatory.
  • Engines are to be switched off after parking; unnecessary running is prohibited.
  • Cleaning, repairing or refueling of vehicles is not permitted.
  • Charging stations may only be used during the active charging process.
  • After completion of the loading process, the parking space must be released immediately.

Restaurants & Cafes

The Schwollbachhof has no restaurant. Recommendations can be found under Gastronomy.

Reception

Occupied from 7:00 to 19:00. In emergencies you can reach us at +49 6787 465.

Post / Packages

We deposit incoming mail for guests at the reception. Please inform us if you are expecting a package during your stay.

Smoking

The Schwollbachhof is a non-smoking house. Smoking is only allowed in the barn garden. Please use the provided ashtrays. Please do not smoke on the balconies, as the ventilation system transports the smoke to the guest rooms – no one likes to smell like a cigarette when showering.

Cleaning

For longer stays, we offer intermediate cleaning on request. Let us know if you need extra towels or bed linen. If you want more frequent or lesser cleaning, hang the door hanger on the outside of the room door.

Rest periods

Please take care of other guests and keep the night’s rest from 22:00 to 7:00. Loud music and celebrations are not permitted outside of agreed group regulations.

Cleanliness

If you are not satisfied with the cleanliness of the room or notice pollution, please contact us at the reception or report the problem with this form: https://schwollbachhof.de/feedback-sauberkeit

Safety

Please keep corridors and escape routes clear and close exterior doors for your own safety. Fire doors must not be wedged. Report us with conspicuous people or situations.

Keys

You will receive a room key on arrival, which will also open the front door. Please drop it off on departure.

Animals in the area

Please do not feed wildlife and respect pastures and agriculture in the area. Please collect your dog’s legacy so that no wildlife falls ill.

Laundry

If you want to wash something, please contact us at the reception.

Surroundings

The Schwollbachhof is idyllically located on the edge of the Hunsrück-Hochwald National Park. Hiking and cycling trails start right outside the door. You can find excursion tips under relaxation and experience.

Hiking maps

Free hiking maps and tips for excursions are available at the reception.

Valuables

We assume no liability for valuables. Take valuables with you when you leave the house.

WLAN

See Internet

Housekeeping

In the Schwollbachhof we clean the rooms on the third day of your stay as standard. With this, we not only want to make the stay pleasant for you, but also keep our ecological footprint as small as possible. Less cleaning means less water consumption, less energy consumption and a more conscious handling of cleaning agents, in the spirit of our sustainable concept. If you would like a daily cleaning, please let us know at check-in. If you want to do without a cleaning, just hang the door hanger on the outside of the door handle of your room door.